Welcome to the MarketIsland help centre. Explore the guides below or reach out for personal support.
Send us a message and we'll reply with the answers you need.
We reply within one working day.
Stay informed from checkout to delivery.
SMS notifications are coming soon. For now we keep you informed by email.
Everything you need to place your first order.
Sign up with your email and choose English or Greek as your preferred language.
Filter by category, location, or delivery method to discover products near you.
Tap the heart icon on products or shops to keep them ready for next time.
Tips for placing and receiving orders smoothly.
Review the cart summary, check stock levels, and confirm your delivery details before paying.
We email you when the seller accepts your order, prepares it, and hands it to the courier.
Choose home delivery, schedule a convenient time, or arrange free local pickup when available.
How returns work and when we can step in to help.
We recommend sellers offer at least 7 days from delivery for buyers to request a return.
Use the order chat to agree on the return method, packaging, and pickup or drop-off.
If a seller is unresponsive or refuses a valid request, email us and we will help mediate.
Guidance for partners who list products with us.
Keep conversations inside MarketIsland so everyone has a clear record of agreements.
Confirm the return in chat so refunds can be processed promptly for the buyer.
Payouts begin after the agreed return period passes and typically reach your bank within 3–5 working days.
Keep your details secure and up to date.
Pay securely with debit, credit, Apple Pay, or Google Pay.
Download invoices and VAT details from My Orders > Order details.
Update your contact email, password, and language anytime in Account settings.
Understand how we keep the marketplace fair and secure.
Read the key rules around listings, payments, and marketplace conduct.
Learn how we collect, store, and protect your personal information.
Report abusive behaviour so we can investigate and keep everyone safe.
